Privacy Policy

Effective Date: 10/08/2024

Freedom Wheels Car Rentals ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

When you use our website or make a reservation, we may collect certain personal information, including:

Full name, Email address, Phone number, Driver's license information, Billing or payment information, Rental details and preferences.  

We may also automatically collect technical information such as: IP address, Browser type, Device information, Pages visited on our website.  This information helps us improve our services and website functionality.

How We Use Your Information

We use the information collected for the following purposes:

To process and manage vehicle reservations, To communicate with customers regarding bookings, To provide customer support, To improve our website and services, To comply with legal or regulatory obligations.

We do not sell or rent your personal information to third parties.

Payment Information

Payments may be processed through secure third-party payment providers. We do not store full credit card details on our servers.

Payment providers process transactions according to their own privacy and security policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website performance, analyze website traffic, enhance the user experience.  You may disable cookies through your browser settings, although this may affect certain website functionality.

Information Sharing

We may share information with trusted third parties only when necessary to operate our services, including:

Payment processors, website hosting providers, insurance providers in the event of an accident or claim.  

Information may also be disclosed when required by law or to comply with legal processes.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse.

However, no internet transmission can be guaranteed to be completely secure.

Data Retention

Personal information will only be retained for as long as necessary to fulfill the purposes described in this policy or as required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Freedom Wheels Car Rentals

Email: support@freedomwheelsstlucia.com

Website: freedomwheelsstlucia.com

We comply with applicable international data protection principles when handling customer information.

Full legal terms governing rentals can be found in our Terms of Service.