Rental Policies
At Freedom Wheels Car Rentals, we aim to make your car rental experience smooth, safe, and worry-free. Please read the following policies carefully, as they govern how rentals operate and your responsibilities during the rental period.
1. Fuel Policy
Vehicles are provided with a full tank of fuel and should be returned with a full tank.
If the vehicle is returned with less fuel than provided, the renter will be charged for the missing fuel at the current local fuel rate, plus a refueling service fee of $20 USD to cover the time required to refuel the vehicle.
2. Mileage
Standard rentals include unlimited mileage.
Certain vehicles or special promotions may have mileage limits; these will be communicated at the time of booking.
3. Vehicle Condition and Inspection
All vehicles are inspected before pickup, and any existing damage is documented.
Renters are encouraged to check the vehicle thoroughly and report any discrepancies.
Upon return, the vehicle will be inspected for new damage, missing equipment, or cleanliness.
Charges may apply for damages, missing items, or excessive cleaning needs.
Damage Assessment
Vehicle damages are assessed using standard repair charges for common types of damage. These charges help ensure a fair and consistent process for both the renter and the rental company. Protection packages may reduce or eliminate the renter’s liability depending on the option selected.
Minor cosmetic wear consistent with normal vehicle use will not be charged.
4. Late Return Policy
Vehicles must be returned by the agreed-upon time.
Late returns may be subject to additional daily rental fees, calculated in full-day increments.
If a vehicle is returned more than 24 hours late, additional fees may apply at standard daily rates.
5. Smoking and Pets
Smoking in vehicles is strictly prohibited. Pets may be allowed only with prior approval and may require a cleaning fee.
6. Traffic Violations and Fines
Renters are responsible for all traffic fines, parking violations, or tolls incurred during the rental period.
Freedom Wheels Car Rentals may charge these fines, plus an administrative processing fee, to the credit card on file.
7. Accident or Damage Reporting
Any accident, theft, or damage must be reported immediately to Freedom Wheels Car Rentals.
A police report may be required for accidents or theft.
Charges may be applied according to the protection package selected (Standard or Premium) and any remaining liability.
8. Administrative Fees
Damage Administration Fee: $75 USD. Applied when vehicle damage occurs and requires processing or insurance claims.
Additional administrative fees may apply for lost keys, missing equipment, or cleaning beyond normal use.
9. Security Deposit
A refundable security deposit is held on the renter’s credit card for the duration of the rental.
Deposit amounts depend on the protection package selected:
Premium Protection: $300 USD
Standard Protection: $800 USD
No Protection: $1,800 USD
The deposit may be used to cover damages, unpaid fees, traffic fines, or missing equipment.
10. Insurance and Protection Packages
Renters may choose from our Standard or Premium Protection packages, as well as optional Tire, Windscreen & Interior coverage.
Protection packages reduce your liability for vehicle damage, theft, or fire.
For full details on coverage, limits, and pricing, please see our Protection Options page.
11. Vehicle Usage
Vehicles must be used in accordance with local traffic laws of St Lucia and Freedom Wheels rental conditions.
Unauthorized use, including off-road driving, racing, or transporting illegal goods, may void protection coverage and result in full liability.
12. Early Termination of Rental
Renters may return vehicles earlier than the agreed rental period.
Refunds for unused days are not guaranteed unless a specific promotion allows it.
13. Customer Support
Our team is available to assist with any questions regarding your rental.
Contact us at:
Email: support@freedomwheelsstlucia.com
Phone: 1 (758) 716-8888
These policies are designed to protect both the renter and Freedom Wheels St. Lucia.
All terms and conditions, including protection packages and security deposits, are governed by our Terms of Service.